August 2017

Sales leaders admit that accurate and efficient sales forecasting is fundamental to making good business decisions. Here are four ways to get your company on-track to successful forecasting.

The future of sales training is a model that connects with a majority millennial workforce, promotes continuous learning, and fosters engagement. It is a model where sales training events have been replaced with a skill-building environment where sales professionals can continuously learn and improve.

In most organizations, frontline sales managers hold the most vital role. After all, they lead multiple people and influence everything from strategy and productivity to staff absenteeism and turnover. For this reason, to improve sales, you need to invest in your sales managers.

When organizations invite me to speak at their conferences or train their team members, we start with trends that are impacting their customer relationships. Here are four customer service trends along with some tips for capitalizing on them to boost your business.

By cultivating a dedicated, active community, and giving away "freemium" content, the Grateful Dead pioneered many marketing concepts that are used by businesses across all industries today.

Prospecting is looking for people who aren’t looking. When you think about it, that also means there is no budget, so sellers should call high enough so that existing funds can be reallocated if the potential value is sufficient.

Live chat sales and customer care are increasingly an essential tool to make the customer experience painless. Here are five good reasons to deploy live chat.

Too often, potential sales leads are left to die a slow death on the showroom floor. Given the tremendous potential of tradeshows to produce high-quality sales leads, let’s highlight what a day in the life of a tradeshow sales lead should look like to deliver ROI.

Mobile video has emerged as a preferred medium for businesses to address collaboration and learning challenges in distributed work environments.